Customer Survey

We want you to know that we take your comments and concerns seriously. We do require your company name but filling in your personal information is optional, but If you give us your name, e-mail address and phone we will reply to any of your concerns.

Your time and effort in filling out the survey is appreciated.

Thank you,
Frank Cannova

If you would like to contact Frank directly his e-mail address is cannofr@bp.com

First Name:
Last Name:
*Company:	* Required  (if you do not want to have your company identified type Other.)
E-Mail:
Phone:
Survey Date	11/21/2009
1. Which BP Coke (s) are you presently using:   (check all that apply) Cherry Point Refinery - Calcined Wilmington Calciner - Calcined Veba Gelsenkirchen - Calcined Veba Lingen - Calcined Veba Gelsenkirchen - Green Texas City - Green/Fuel Whiting - Green/Fuel Toledo - Green/Fuel/Anode Carson, CA - Green/Fuel/Anode 2. For which department would you like to submit a survey? (If you would like to submit a survey for more than one department please file out a new survey for each department.) Marketing Technical Service Logistics and Shipping Production Facility Overall Organization 3. I was treated in a friendly and courteous manner. yes no 4. My concerns/issues with BP Coke are responded to in a timely manner. All of the time Most of the time About Half the time Sometimes Never 5. The person who helped me was knowledgeable in my area of need or referred me to someone who was. yes no 6. My overall impression of the services I received was: Outstanding Good Fair Poor 7. The Quality of the product(s) received met expectations. All of the time Most of the time About Half the time Sometimes Never 8. Please add any additional comments you have for product or services provided by BP Coke. Thank you for taking the time to complete this survey.
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